Return and refund policy
Return & Refund Policy – Cuties Club 💖
At Cuties Club, we want you to love your order. Please read our return and refund policy carefully.
Returns
We accept returns only if:
- You receive a damaged product
- You receive the wrong product
- You receive a missing item in your order
To request a return, contact us within 48 hours of delivery with:
- Order number
- Clear unboxing video
- Product photos
Without an unboxing video, claims may not be accepted.
Non-Returnable Items
For hygiene and personal-use reasons, the following are not eligible for return:
- Used products
- Opened products
- Products damaged after use
- Orders returned due to change of mind
Refund Process
Once your request is approved:
- Refunds for prepaid orders are processed within 5–7 business days
- COD refunds are processed via bank transfer/UPI after approval
Cancellation
Orders can only be cancelled before dispatch.
Once shipped, cancellation may not be possible.
Contact Us
For support:
📧 Email: mycutiesclub.co@gmail.com
📱 WhatsApp: +917376243546
Thank you for shopping with Cuties Club 💕
Eligibility for Returns
Our return policy for online shopping applies to most products purchased directly from our website. Items must be returned within 30 days of delivery to be eligible. Products should be unopened, unused, and in the original packaging. Certain categories like personalized items or final sale products may not qualify for returns. This measure ensures fairness and protects product integrity for all customers. Clear guidelines on eligibility help you understand when and how you can request a return, making your shopping experience safer and more trustworthy.
How to Initiate a Return
Starting a return is simple and straightforward. To initiate a return under our return policy for online shopping, customers need to log into their account and access the order history section. From there, select the items to return and fill out the return request form. After approval, a prepaid shipping label will be provided for easy dispatch. This streamlined process removes hassle and uncertainty, allowing you to complete returns conveniently from your home while ensuring proper tracking and timely processing.
Refund Processing and Timelines
Once we receive and inspect your returned item, refunds are processed promptly. The return policy for online shopping ensures that refunds are credited back to the original payment method within 7 to 10 business days. We notify customers at each step—when the return is received, inspected, and when the refund is issued. Transparent timelines and clear communication provide peace of mind, helping customers understand exactly when to expect their refund, ultimately maintaining trust and satisfaction with our service.
